SHIPPING POLICY
Order Processing
All items are made to order. Once you place an order, production starts immediately.
- Processing time: 2–5 business days
- You will receive a tracking number as soon as your order ships
During non-peak periods, most orders ship within 2–3 business days. During high-volume seasons (e.g., Black Friday, holidays), processing may take up to 5 business days.
Estimated Delivery Times
Delivery times start after the order has shipped and may vary by location.
- United States: 2–5 business days
- Canada: 4–10 business days
- Western Europe: 3–8 business days
- Australia & New Zealand: 5–15 business days
- Rest of the world: 5–20 business days
Please note that delivery times are estimates and may be affected by local carrier delays.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking details. Tracking updates may take 24–48 hours to appear in the system.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. We are not liable for orders delayed, lost, or returned due to incorrect or incomplete address details.
Customization Disclaimer
Because each item is custom-made according to the details provided by the customer, please review all personalization information carefully before placing your order.
We are not responsible for errors resulting from incorrect or incomplete personalization details submitted at checkout.
Customized items cannot be modified, canceled, or refunded once production has started.
Shipping Issues
Shipping-related issues, including delays or carrier errors, do not qualify for refunds, except as expressly stated in our Refund Policy.
Contact Information
For shipping-related questions, contact us at:
support@evermoment.co